We understand that plans can change, so if you need to cancel or reschedule your Private dog training session, you group dog classes, board and train session, dock diving reservations, or general training session please notify us at least 48 hours in advance of your scheduled appointment. Cancellations made less than 48 hours before the session will be considered a late cancellation, and will not qualify for a refund or credit.

Late Cancellation Fee:

• If you cancel with less 48 hours of your scheduled session, you may be charged a fee equivalent to the full cost of the session.

• In certain circumstances, exceptions may be considered at our discretion. Please contact us if you believe you qualify for an exception.

How to Cancel:

• To cancel or reschedule your session, please call us at (519)-400-4056 or email us at info@shieldk9.ca.

• Your cancellation must be confirmed by our team to be considered valid.

By booking a session with us, you agree to the terms of this cancellation policy.